Frequently Asked Questions

Share Wardrobe is a technology platform that connects users to buy, sell, and rent pre-owned fashion items. We act as a facilitator to help you extend the life of your wardrobe, but the contract is directly between the buyer/renter and the seller/owner.

Share Wardrobe acts as a technology platform and facilitator connecting buyers/renters with sellers/owners. Any final contract for a sale or rental is exclusively between the respective user parties, though our in-house team physically inspects items to guarantee platform integrity.

Anyone who is at least 18 years old and legally capable of forming a contract under Bangladeshi law can join our community.

Yes, but you are responsible for keeping your account password confidential. We use your content (photos/descriptions) to promote your items and improve the service.

You strictly cannot list electronics, food, vehicles, furniture, cosmetics, or used undergarments/swimwear. Additionally, counterfeit goods (fakes), stolen items, and weapons are banned.

We charge a 2% Sell Processing Fee on the final sale price and 5% Rental Processing Fee on the final rent price. This fee does NOT covers 3% payment processing Fee.

Your earnings become available for withdrawal instantly after delivery confirmation. Once you request a withdrawal to your Bank or bKash, it typically takes 2-24 hours to process, provided the buyer hasn't reported an issue.

To keep our community safe and premium, our internal Inspection Team handles the logistics in 3 steps:

1. Pickup: When our team collects the item from the Owner, it is thoroughly examined for its current condition, zippers, buttons, cleanliness, color and size accuracy as per Listing. A baseline digital report (photos/videos) is recorded.

2. Delivery: We package and ship the certified, ready-to-wear item to the renter/buyer.

3. Return: Upon return, our Inspection Team reassesses the item against the baseline report before returning it to the Owner.

You must dispatch the item within 36 hours of receiving the order confirmation. If you live in Dhaka City we will pick it up from your door. If you are from outside Dhaka City you must ship the item (No need to pay delivery charge) to our warehouse address using one of our approved courier services (Sundarban, or ShareExpress). Door Pickup available at Dhaka city only and Door Delivery may available to everywhere depending on your location.

As the seller, you bear the risk of loss or damage until the item is delivered. Our standard shipping protection covers up to 2,000 BDT of the item's value.

Refunds are only issued if you sent the wrong item, a fake item, or an item with undisclosed major damage. If a refund is approved, Seller will be reimbursed the Selling Commission.

We do not offer returns or refunds for "change of mind". Please check the measurements and description carefully before buying.

You are eligible for a refund (not delivery fee) only if:

1. You never received the item.

2. The item is Significantly Not as Described (major stains not mentioned, wrong item, wrong color, wrong size).

You must report the issue (major stains not mentioned, wrong item, wrong color, wrong size) instantly to the delivery man. We recommend checking the item in front of the delivery man. If there is an issue, return it instantly via the delivery man.

The Buyer is responsible for paying all shipping/delivery costs.

Delivery typically takes 1 to 3 days when both the buyer and seller are inside Dhaka, 2 to 4 days if either party is located outside Dhaka, and 4 to 6 days when both are outside Dhaka.

Yes. For rentals, you must pay a Security Deposit equal to 30% of the item's purchased price (owner's). This is held by Share Wardrobe and refunded to you after the item is returned safely.

No. Do not wash or dry-clean rental items unless the owner specifically tells you to. Incorrect cleaning can damage the fabric.

Minor damage (repairable): The exact cost of repair plus a 200Tk administrative fee on repair cost will be deducted from your deposit. Here, loose thread, minor removable wrinkles are accepted.

Major damage (irreparable) or lost: If the item is lost or damaged beyond repair (e.g., permanent stains from oils/inks/dyes, large fabric tears, burns, or fabric stretching), the Renter is liable for the full Sell Value of the item.

A late fee of 50% of the daily rental rate applies for every day the item is late. If you are more than 7 days late, you will be charged the full purchase price of the item.

We accept payments from all cards and MFS via Bangladesh Bank's Authorized Payment Gateway and Courier Cash on Delivery (COD).

No. Attempting to transact outside the platform is strictly prohibited and may result in a permanent ban. Paying through the app protects your money in case of fraud or dispute.

If you cannot resolve it with the user, you can escalate it to Share Wardrobe support via email or Whatsapp. We will review the evidence and make a final decision at our sole discretion.