User Agreement & Terms of Service

• Operator: The Service is owned and operated by sharewardrobebd.com, a venture operating under the laws of Bangladesh, with its primary place of business at Tejgaon, Dhaka (referred to herein as “Share Wardrobe”, “we”, “us”, or “our”).
• Acceptance: This User Agreement, alongside any referenced documentation and operational policies (collectively, the “Agreement”), establishes the rules for your engagement with the Service. By accessing, registering, or using the Service in any way, you unconditionally accept and consent to be bound by this Agreement. If you disagree with any term, you must cease using the Service immediately.

To participate in the Share Wardrobe community, certain requirements must be met.

• Minimum Age: Use of the Service is strictly limited to individuals who are at least 18 years of age and legally capable of forming a binding contract under Bangladeshi law.
• Account Creation: To list items or engage in transactions, you must register a secure user account (“Account”). You agree to provide and maintain current, complete, and truthful information during registration and throughout your use of the Service.
• Confidentiality: You are solely responsible for safeguarding your Account login credentials (including passwords) and for all activities that occur under your Account. You must notify Share Wardrobe immediately if you suspect any breach of security.

We act solely as a facilitator connecting users; we are not the principal in your transactions.

• Marketplace Function: Our Service is a technology platform that allows users (“Sellers/Owners”) to offer pre-owned Fashion items for sale or rent to other users (“Buyers/Renters”).
• User-to-User Contract: When a sale or rental is finalized, the resulting binding contract is exclusively between the Seller/Owner and the Buyer/Renter. Share Wardrobe is not a party to, or liable for, these third-party agreements.
• Item Responsibility: Sellers/Owners bear the full and sole responsibility for ensuring their listed items:
  • Are accurately and completely described (including condition, defects, wearing time, price, sizing, etc.).
  • Comply with all relevant local safety standards and laws.
  • Are legally owned and available for sale or rent.
• Pre-Delivery Inspection: ShareWardrobe inspects each item before delivery to verify that it generally matches the listing description and visible condition. However, our inspection is conducted on a best-effort basis and may be subject to human error or limitations. Therefore, inspection results are not a guarantee, and sellers remain responsible for the accuracy of their listings.

The integrity of our community depends on respectful and lawful use.

• Permitted Use: You may only use the Service for its intended purpose: buying, selling, and renting pre-owned Fashion Items.
• Prohibited Actions: You are strictly forbidden from:
  • Violating any applicable law in Bangladesh or any jurisdiction.
  • Listing items designated on our Prohibited Items Policy (including counterfeit goods, dangerous items, and non-apparel).
  • Engaging in any act that is deceitful, misleading, or fraudulent.
  • Manipulating the pricing, search results, or feedback systems.
  • Attempting to complete transactions or exchange funds outside of the designated payment channels on the Service.
  • Using any form of automation (bots, scrapers) to interact with the platform.
  • Harassing, defaming, or infringing on the rights of any other user or third party.
• Intellectual Property Rights: You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish the User Content you submit. You may not post content that infringes on the copyright, trademark, or other intellectual property rights of others (e.g., using official brand stock photos without permission). Share Wardrobe reserves the right to remove content alleged to be infringing without prior notice.
• User Content License: By posting content (photos, descriptions, comments, shop names) (“User Content”) on the Service, you grant Share Wardrobe a non-exclusive, royalty-free, perpetual, worldwide, irrevocable license to display, reproduce, modify, and use that User Content to operate, promote, and improve the Service.

All financial arrangements are crucial for the Service's operation.

• Mandatory Payment Channels: All financial transactions (sale, rent, refunds) must be processed exclusively through the secure, integrated third-party payment gateways approved by Share Wardrobe (e.g., Cards, bKash, Nagad, Courier Service cash on delivery system).
• Share Wardrobe Processing Fee: As consideration for providing the marketplace, the Seller/Owner agrees to pay Share Wardrobe a set percentage of the final transaction price. The exact fee structure is outlined in the Fees Schedule (see Appendix B).
• Taxes: Sellers are individually and solely responsible for calculating, collecting, and remitting any taxes (e.g., VAT, income tax, or customs duties) levied by the Government of Bangladesh on their transactions. Share Wardrobe is only responsible for its own collected fees.

• Dispatch Obligation: Sellers/Owners must dispatch the item(s) within 36 hours following payment confirmation, using integrated third-party delivery services approved by Share Wardrobe (e.g., ShareExpress, Carrybee, Sundarban Courier). Door Pickup available at Dhaka City only and Door Delivery may available to everywhere.
• Delivery Costs: The Buyer/Renter agrees to pay the shipping/delivery costs.
• Delivery Time: Delivery typically takes 1 to 3 days when both the buyer and seller are inside Dhaka, 2 to 4 days if either party is located outside Dhaka, and 4 to 6 days when both are outside Dhaka. Please note that this delivery timeframe is calculated starting from the moment the seller hands over the item to us or books the courier service.
• Loss/Damage Risk: The risk of loss or damage during shipping remains with the Seller/Owner until the item is successfully delivered to the Buyer/Renter, unless specific shipping protection terms are explicitly agreed upon.
  • Shipping Protection Limit: The shipping protection cover is limited to the item's sell value up to a maximum payout of 2,000 Taka.
• International Shipping: If offered, the Buyer/Renter is responsible for customs duties, import fees, or taxes.

• Platform Intervention: Either party may escalate a dispute to Share Wardrobe's support team. Share Wardrobe will review the case based on its sole discretion.
• Refunds: Any refund issued by Share Wardrobe will be processed in accordance with the applicable payment gateway rules. Refunds may take 1-10 working days.
• Disputes with Us: Any dispute relating to this Agreement or the Service must first be addressed formally by contacting our Support Team.
• Refund Policy: Detailed grounds for refunds are outlined in the Refund and Return Policy (see Appendix C).

• Termination by You: You may close your Account at any time by notifying us or using your Account settings.
• Termination by Us: We may suspend or terminate your Account with immediate effect and without prior notice if:
  • You commit a serious or repeated breach of this Agreement.
  • We are required to do so by legal authority.
  • Your continued use poses a security risk to the Service or other users.
• Consequences: Upon termination, your right to use the Service ceases immediately. We may delete or retain your User Content as required by law.

• “As Is” Service: The Service is provided on an “as is” and “as available” basis. Share Wardrobe makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Liability Cap: To the maximum extent permitted by Bangladeshi law, Share Wardrobe's total aggregate liability shall be limited up to the total amount of Processing Fees paid by you to Share Wardrobe during the six (6) months preceding the claim.
• Exclusion of Consequential Loss: In no event shall Share Wardrobe be liable for indirect, consequential, incidental, special, or punitive damages, including loss of profits or goodwill.

You agree to indemnify, defend, and hold harmless Share Wardrobe, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to legal fees) arising from:

• Your violation of any term of this Agreement or any Policy.
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right.
• Any claim that your User Content or listed Item caused damage to a third party.
• Your violation of any applicable laws or regulations of Bangladesh.

This defense and indemnification obligation will survive the termination of this Agreement and your use of the Service.

• Governing Law: This Agreement shall be governed by and interpreted exclusively in accordance with the laws of the People's Republic of Bangladesh.
• Jurisdiction: You and Share Wardrobe irrevocably agree that the courts located in Dhaka, Bangladesh, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.

• No Partnership: Nothing in this Agreement shall be deemed to create a partnership, joint venture, agency, or employment relationship between you and Share Wardrobe.
• Waiver: Any failure by Share Wardrobe to enforce any right or provision shall not constitute a waiver of that right.
• Modifications to Terms: Share Wardrobe reserves the right to modify or replace these Terms at any time. We will attempt to provide reasonable notice of any material changes. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms.
• Force Majeure: Share Wardrobe shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargos, fire, floods, accidents, strikes, internet or telecommunications failures, or shortages of transportation facilities.
• Severability: If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

• Items Outside Scope of Apparel: Strictly prohibited items include Electronics, Perishable Goods, Vehicles, Services, Furniture, Cosmetics, and used Undergarments/Swimwear.
• Illegal/Offensive Items: Strictly prohibited items include Counterfeit Goods (fakes/replicas), Stolen Goods, Weapons, Controlled Substances, and Hate Speech/Pornography.
• Safety Restrictions: Items must not be Hazardous, require Professional Licensing, or be Heavily Damaged/Unwearable.

• Sell Processing Fee: 5% Processing Fee of the Final Sale Price (Includes 3% Payments Processing Fee).
• Rental Processing Fee: 8% Processing Fee on the final rent price (Includes 3% Payments Processing Fee).
• Rental Security Deposit: 30% of the Sell Value (Refundable to Renter upon safe return).
• Delivery/Shipping Fee: Variable based on item type/size; paid by Buyer/Renter.
• Policy on Refunds: If a transaction is fully refunded to the buyer/renter, the Sell Processing Fee is reimbursed to the seller. Please note that Shipping costs are non-refundable.

• All Sales Final: Cancelation or Returns are not accepted for “change of mind”.
• Buyer Protection Grounds: Refunds are only issued (excluding delivery fees) if the item is Not Received within 5 Days (For Rental Items: Refund eligibility applies if the item is not received within 3 days of the rental start date) or Significantly Not as Described (e.g., major stains not mentioned, wrong item, wrong color, wrong size).
• Reporting Period: Buyers must report the issue (major stains not mentioned, wrong item, wrong color, wrong size) instantly to the delivery man. We do not offer returns or refunds for “change of mind”. Please check the measurements and description carefully before buying. We recommend checking the item in front of the delivery man. If there is an issue (major stains not mentioned, wrong item, wrong color, wrong size), return it instantly via the delivery man.
• Withdrawal: Sellers can withdraw earnings to Bank/bKash after 2 hours of delivery (marked as delivered) if no dispute is reported.

This policy governs all rental transactions. To ensure a premium, secure, and authentic marketplace experience, Share Wardrobe operates a strict quality-controlled logistics network utilizing our in-house Inspection Team.

1. Rental Period and Late Fees

• Rental Duration: The rental period begins on the day the courier attempts first delivery and ends on the scheduled return date (typically 3 days).
• Late Returns: If the item is not dispatched for return by the scheduled end date, a Late Fee will be charged.
  • Late Fee Calculation: The Late Fee is equal to 50% of the daily rental rate for every day the item is late.
  • Automatic Purchase: If an item is not returned within 7 days of the due date, it will be considered “Sold”. You will be charged the full “Sell Value” of the item (minus any security deposit already paid).

2. The Triple-Check Quality Assurance Process

Every rented item undergoes a mandatory 3-step inspection to guarantee quality and transparency:

• Step 1 (Pickup from Owner): When our team collects the item from the Owner, it is thoroughly examined for its current condition, zippers, buttons, cleanliness, color and size accuracy as per Listing. A baseline digital report (photos/videos) is recorded.
• Step 2 (Delivery to Renter): Once verified, our Inspection Team packages and dispatches the certified, ready-to-wear item to the Renter.
• Step 3 (Return from Renter): Upon return, our Inspection Team reassesses the item against the baseline report before returning it to the Owner. If the item passes inspection, the Security Deposit is fully refunded within 24 hours.
• However, our inspection is conducted on a best-effort basis and may be subject to human error or limitations. Therefore, inspection results are not a guarantee.

3. Rental Items Fit Policy For Dhaka City (The “Doorstep Try-On” Rule)

Because our team pre-verifies the condition and description of the clothing, disputes regarding item condition upon arrival are mitigated. However, for sizing and fit, the following rules apply:

• The 15-Minute Trial: Upon arrival, the delivery person will wait for up to 15 minutes while the Renter tries on the item. Condition: The item must be tried on with care. Any damage caused during the trial will result in a forfeiture of the refund and potential repair charges.
• Immediate Return (Doesn't Fit): If the item does not fit, the Renter must hand it back to the delivery person immediately in its original packaging. The Renter will receive a refund of the Rental Fee (Shipping costs remain non-refundable).
• Delayed Claims: Once the delivery person leaves the premises with the item in the Renter's possession, the item is legally deemed “Worn”. No refunds or exchanges claims will be accepted past this point.

4. Damage Assessment & Final Decisions

Because Share Wardrobe acts as the physical intermediary, direct disputes between Owners and Renters regarding damages are eliminated.

• Standard for Assessment: The Inspection Team's return review is compared directly with the pickup baseline report.
• Repairable Damage: If an item is returned with minor, fixable damage (e.g., removable stains, a detached button, or a broken zipper), the exact cost of repair plus a 200Tk administrative fee on repair cost will be deducted from the Renter's Security Deposit.
• Irreparable Damage: If the Inspection Team confirms major, unfixable damage caused by the Renter (e.g., permanent stains from oils/inks/dyes, large fabric tears, burns, or fabric stretching), the Renter is liable for the Full Sell Value of the item.
• Final Authority: The assessment, classification of damage, and financial liability determined by the Share Wardrobe Inspection Team shall be final and legally binding on both parties.

5. Hygiene

• Owner Responsibility: Owners must ensure the item is dry-cleaned or laundered, steamed, and free of odors before dispatch.
• Renter Responsibility: Renters should not attempt to wash or dry-clean the item unless explicitly instructed by the Owner, as incorrect cleaning can cause damage.